Technical Support & User Adoption Services

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Supporting Your Office 365 & SharePoint Implementation

Whether you’re deploying Office 365 or a SharePoint implementation, supporting your business infrastructure is no simple matter. You want to eliminate technical issues that adversely affect uptime and overall performance, while also providing SharePoint expertise to minimize user frustration and drive adoption.

Our user adoption and support services have the Office 365 and SharePoint expertise necessary to keep your users happy and productive:

  1. User Adoption & Change Management
  2. Managed Services & Support
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User Adoption & Change Management

A well-thought-out training, communications and rollout plan is critical to driving adoption for the SharePoint and Office 365 platforms — and that requires organizations to have knowledgeable resources available to respond to user requests and feedback. But these types of training and change management roles are often difficult to fill internally.

Our SharePoint and Office 365 support services help by augmenting your internal adoption team, especially during the critical post-launch period. We provide “just-in-time” training and support for users, as well as help with configuration and set-up tasks. We provide these post-launch resources to ensure your organization is able to handle the spike in user requests and issues as people grow accustomed to the new solution.

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Managed Services & Support

Ensuring Your SharePoint Runs At Optimum Performance

Portal Solutions has developed a unique staffing model specifically for supporting a SharePoint implementation, combining the best elements of traditional managed services and staff augmentation. We offer the flexibility and pricing consistency found in a typical managed services model, with the dedicated support you would customarily find with staff augmentation.

Our technical support services are ideal when your organization needs additional help with resolving technical issues, responding to help desk support requests and working through punch lists of smaller enhancement requests. Augmenting your staff with our resources helps your internal IT team become more responsive to users and accelerates the delivery of enhancement requests.

Moving To Office 365? Ensure Top Performance For Your Office 365 Environment

Though Microsoft offers support as part of every Office 365 package, for many of our clients, the support does not always match their specific needs, may not be as responsive as expected or may lack pro-active monitoring. Portal Solutions is here to support our clients that have migrated to Office 365. We offer comprehensive support plans to help our client maximize their investment in the cloud.

Those packages can be tailored to meet every organization specific needs.

 StarterProEnterprise
Ticket Management X X X
Answer to question, troubleshooting X X X
Notification of new features X X X
Quarterly review of tickets X X X
Monthly review of tickets and recommendations X X X
Tickets #/month 5 25 Unlimited
Proactive uptime reporting Basic Basic Enhanced
SharePoint Online support   Optional X
Hybrid support     X
SharePoint customization   Optional X
SharePoint Governance audit     X

“We’ve worked with other Microsoft SharePoint consultants in the past, but none have matched Portal Solutions’ level of technical expertise and knowledge of Microsoft’s SharePoint Platform.”

Johnson, Mirmiran & Thompson, Inc.
“An Employee Owned Company”